HEA institutes new fees

HOMER – Homer Electric Association is instituting new fees designed to reduce the number of late and declined payments received. The new fees will not affect any HEA members who are paying their energy bill on time or those who have special arrangements.
Under the new structure, which goes into effect on Sept. 1, a late fee will be charged on account balances that are past due. The account becomes past due 25 days from the date of the billing; however, there is a five day grace period between monthly billings before the fee is applied.
The late fee will be 0.875 percent of the overdue monthly amount or a minimum of $2, whichever is greater. For example, if the past due account balance is $300, the late charge fee will be $2.62. If the past due account balance is less than $230, the late fee would be the $2.00 minimum.
Each past due account balance costs the cooperative between $12 and $15  to handle. With an average of over 5,000 past due accounts on the books each month, the financial impact is significant.
A late fee charge is not unusual. In fact, until now, HEA was the only electric utility in South Central Alaska that did not have a late fee in place.
In addition to the late fee charge, HEA is also re-working its Non-sufficient funds, or Dishonored Check Charge. The new name for this transaction is the Declined Payment Fee and will increase from $7.50 to $25.00 per denied payment.
The Declined Payment Fee will also be charged for denials of any form of electronic payments, debit cards or credit cards. The exception to this fee is when the payment is made in person or over the phone and is immediately declined.
“A review of our internal costs found that we were not collecting these special handling expenses from those who had the problem, but instead were spreading these costs over our entire membership. This change is the right thing to do,” said Sandra Ghormley, Manager of Member Relations.
The new fees were approved by the Regulatory Commission of Alaska and will go into effect for all billings as of Sept. 1, 2013.
For additional information contact Homer Electric Association at 283-2324

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Posted by on Aug 7th, 2013 and filed under Business. You can follow any responses to this entry through the RSS 2.0. Both comments and pings are currently closed.

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